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Blog Posts

  • Who owns the Customer Terms and Conditions?

    Every Customer Contract provision, whether for Payment, Performance Requirements, Warranties, SLAs, Remedies, or other, represents the interests of multiple Customer Stakeholders. The Vendor Contract Terms and Conditions were NOT written…

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  • One is not enough!

    One Contract Manager, working alone, can hardly by himself or herself discover, document, and share all of the important performance Data needed to effectively manage dozens of contracts. Every Customer…

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  • Little successes for daily motivation!

    Big successes are important but may not provide needed daily motivation. Focusing on creating multiple small daily successes can be highly motivating for the IT procurement professional. Multiple, small daily…

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